Job Description
Job Title: Senior Software Engineer
Department: Information Technology Level
Reporting to : IT Applications Development Manager
Job Purpose: Responsible for designing, developing, customizing, and maintaining healthcare software solutions that support clinical, operational, and administrative functions within the hospital. The role ensures software systems are secure, efficient, scalable, and aligned with Saudi healthcare regulations and
hospital objectives to enhance patient care, operational workflows, and digital transformation initiatives.
Roles and Responsibilities
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation
requirements.
Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.
Implement IT quality assurance frameworks, policies, and procedures across all IT services.
Design, develop, and deploy high-quality software solutions including custom modules for EMR/HIS, clinical workflows, patient portals, and hospital administrative systems.
Follow secure coding standards and ensure adherence to hospital software architecture guidelines.
Participate in system integration efforts, API development, and interoperability projects.
Customize existing healthcare applications to address hospitalspecific operational needs.
Optimize application performance, reduce system response time, and ensure scalability of hospital applications.
Provide advanced technical solutions for legacy system modernization when needed.
Guide junior software developers and provide technical mentorship.
Lead code reviews, enforce code quality standards, and facilitate technical best practices.
Contribute to technology selection decisions and software architecture discussions.
Write unit tests, participate in system integration testing, and assist with user acceptance testing (UAT).
Collaborate with Quality Assurance (QA) teams to ensure defectfree application delivery.
Troubleshoot and resolve software issues, ensuring minimal disruption to hospital services.
Develop and maintain technical documentation, software manuals, and system operation guides.
Ensure change management processes are followed with appropriate documentation for all releases.
Support IT compliance requirements for CBAHI, JCI, and MOH reporting standards.
Job Qualifications and Requirements Knowledge and Experience:
5–7 years of professional experience in software development, preferably in healthcare or enterprise environments.
Proven experience with healthcare IT systems (EMR, HIS, LIS, RIS, ERP)is an advantage.
Experience with system integration (APIs, HL7, FHIR) and interoperability in healthcare settings.
Knowledge of Saudi MOH, CBAHI, and JCI IT-related requirements.
Education and Certifications :
Bachelor’s degree in Computer Science, Information Technology.
Skills:
Proficiency in programming languages (e.g., C#, .NET, Java, Python, or equivalent)
Strong knowledge of databases (SQL Server, Oracle), API development, and web technologies
Experience with source control tools (Git), CI/CD pipelines, and modern DevOps practices
Problem-solving and analytical skills with the ability to resolve complex software issues
Ability to understand clinical workflows and translate them into software solutions
Excellent communication skills in Arabic and English
Documentation and process adherence in regulated healthcare environments
Job Title: Head of Business Intelligence
Department: Information Technology
Reporting to: Information Technology Director
Job Purpose: Leads the design, implementation, and optimization of business intelligence strategies, data governance, and analytics initiatives within the hospital. This role ensures high-quality, accurate, and actionable insights are provided to clinical, operational, and administrative stakeholders to improve patient care, operational efficiency, and strategic decision-making in line with national healthcare transformation goals.
Roles and Responsibilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Develop and lead the hospital’s data analytics and business intelligence strategy.
Establish data governance frameworks ensuring data accuracy, availability, and security.
Oversee BI platform management, scalability, and integration strategy.
Oversee the development and maintenance of dashboards, KPIs, and analytical reports for executive, clinical, and operational departments.
Provide predictive, prescriptive, and descriptive analytics to support performance improvement, patient outcomes, and cost optimization.
Ensure real-time and historical data is accessible for quality improvement initiatives and regulatory reporting.
Oversee the design and maintenance of data warehouses, data lakes, and ETL (Extract, Transform, and Load) processes.
Ensure seamless data integration between HIS, EMR, LIS, RIS, PACS, ERP, and national health platforms (e.g., MOH e-health programs).
Manage BI tools such as Power BI, Tableau, or Qlik.
Lead a multidisciplinary BI team including data analysts, data engineers, and data visualization specialists, including recruitment, succession planning, and skill development
Establish team objectives, individual KPIs, and professional development plans to foster growth and excellence.
Promote a data-driven culture within the hospital.
Ensure BI and data practices comply with MOH, CBAHI, JCI, SFDA, NCA, and PDPL standards.
Provide accurate and timely data for audits, inspections, and accreditation surveys.
Maintain readiness for data governance and cybersecurity audits under NCA requirements.
Collaborate with clinical, operational, financial, and administrative leaders to identify reporting needs and deliver relevant insights.
Act as the key point of contact for external data partners, MOH data integration, and national health reporting initiatives.
Establish data quality KPIs (accuracy, completeness, timeliness) and ensure continuous monitoring and improvement.
Oversee data privacy and PDPL compliance for all BI activities, particularly those involving patient records.
Develop a hospital-wide data literacy program to increase effective use of BI tools across departments.
Implement a BI governance committee involving clinical, operational, and administrative stakeholders for prioritizing analytics projects.
Drive advanced analytics adoption including AI, machine learning, and predictive models for patient outcome improvement.
Lead cost-benefit analysis for BI initiatives to ensure alignment with strategic and financial goals.
Job Qualifications and Requirements Knowledge and Experience:
10+ years of progressive IT experience, with at least 5 years in leadership of BI teams, preferably in healthcare settings.
Strong knowledge of hospital IT environments including HIS/EMR, PACERP systems, and supporting infrastructure.
Experience leading BI in a multi-facility healthcare environment
Education and Certifications:
Master’s / Bachelor’s degree Information Technology, Computer Science, or related field.
Skills
Excellent administrative and organizational skills.
Good communication skills in Arabic and English (verbal and written).
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to prepare clear reports, meeting minutes, and maintain accurate records.
Job Title: Electronics & Communications Supervisor
Job Title: IT Officer
Job Title: Product Manager Job Code
Department : Information Technology Level
Reporting to: Head of IT Applications Direct
Job Purpose: Lead the end-to-end strategy, development, and optimization of healthcare IT products to ensure alignment with clinical, operational, and patient-cantered goals while maintaining full compliance with national healthcare regulations. The role ensures that hospital software products (such as Electronic Medical Records (EMR), Hospital Information Systems (HIS), and Patient Portals, Mobile Health Apps, and ERP modules) effectively meet clinical, operational, and patient experience needs while complying with Saudi healthcare regulations and hospital strategic objectives.
Roles and Responsibilities Key Accountabilities Areas Key Activities:
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Align hospital IT product strategies with the MOH National eHealth Strategy, Vision 2030 healthcare transformation goals, and digital innovation objectives.
Ensure all healthcare IT products comply with CBAHI, JCI, and SFDA regulatory standards where applicable.
Promote a user-centric approach by integrating patient safety, clinical efficiency, and operational excellence into product management processes.
Foster collaboration across clinical, administrative, and IT teams to maximize product value.
Define product roadmaps aligned with the hospital’s strategic goals and evolving healthcare needs.
Manage the digital product portfolio, prioritizing based on impact, feasibility, and regulatory requirements.
Actively monitor market trends, innovations, and regulatory changes impacting healthcare IT products.
Oversee the full product lifecycle: requirements gathering, design, development, testing, deployment, adoption, and optimization.
Maintain product documentation including specifications, release notes, user guides, and training materials.
Ensure smooth product updates and version control in collaboration with IT vendors and internal stakeholders.
Act as a bridge between clinical users, administrative teams, technical teams, and hospital leadership to gather requirements and feedback.
Lead product demonstrations, user acceptance testing (UAT), and feedback sessions with end-users.
Collaborate with Patient Experience and Quality departments to improve product usability and patient engagement tools.
Manage relationships with product vendors, software providers, and third-party developers.
Participate in product selection, contract negotiations, service level agreement (SLA) monitoring, and vendor performance reviews.
Oversee integration projects with external systems (e.g., MOH platforms like SEHATY, Wasfaty).
Use KPIs, product analytics, and user feedback to drive continuous improvements.
Track product adoption rates, performance metrics, and support resolution times.
Propose enhancements based on data insights, regulatory changes, or evolving clinical needs.
Key Contacts:
Key Internal Stakeholders Key External Stakeholders
IT Director
Heads of Clinical Departments and Medical Staff
Finance, HR, and Supply Chain Departments (ERP Users)
Cybersecurity Teams
Ministry of Health (MOH) – e-Health strategy alignment and reporting
CBAHI / JCI Accreditation Teams
SFDA (for healthcare software compliance where applicable)
Software Vendors and IT Solution Providers
Third-party Consultants and System Integrators
Saudi National Cybersecurity Authority (where applicable)
Job Qualifications and Requirements Knowledge and Experience
8–10 years of experience in IT applications management, including at least 3–5 years in a healthcare environment.
Proven experience in leading EMR/HIS implementation and optimization projects.
Strong experience in Agile methodologies, project management, and vendor coordination.
Solid knowledge of healthcare operations, regulatory frameworks, and clinical workflows.
Familiarity with CBAHI, JCI, and MOH data reporting requirements.
Strong experience in project management, vendor management, and ITIL frameworks.
Education and Certifications:
Bachelor's / Master’s degree in Computer Science, Information Technology.
Skills:
Strong organizational and multitasking abilities.
Excellent verbal and written communication in Arabic and English.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Attention to detail in documentation, reporting, and compliance tracking.
Ability to coordinate across multiple teams and departments.
Discretion in handling sensitive information and staff records. Attitude
Strong Work Ethic
Dependability and Responsibility
Possessing a Positive Attitude
Adaptability
Honesty and Integrity
Self-Motivated
Motivated to Grow and Learn
Strong Self-Confidence Conditions
This job description will become effective from the date signed by the employee.
This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.
Job Title: Head of IT Systems and Database
Department Information Technology Level
Reporting to Information Technology Director Direct Report
Job Purpose:
Overseeing the design, implementation, administration, and support of hospital-wide IT systems and database environments. The role ensures optimal performance, security, availability, and regulatory compliance of clinical and administrative systems, contributing to uninterrupted healthcare operations
and strategic digital transformation initiatives.
Roles and Responsibilities Key Accountabilities Areas Key Activities
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Develop, approve, and execute strategic and operational plans for IT systems and database environments in alignment with hospital goals and national healthcare mandates.
Lead technology modernization projects, including upgrades of HIS/EMR, virtualization, cloud initiatives, and database optimization.
Define operational objectives, KPIs, and SLAs for systems and database performance and security.
Oversee the administration, monitoring, and optimization of server environments (Windows/Linux), virtualization platforms, storage systems, and enterprise applications.
Manage hospital databases (SQL Server, Oracle, MySQL) ensuring high availability, performance tuning, and data integrity.
Implement high availability, backup, and disaster recovery strategies for critical systems and databases.
Manage patching cycles, security hardening, and user access controls for all hospital systems and databases.
Coordinate with cybersecurity teams for risk assessments, penetration testing, and security incident management.
Lead, coach, and develop direct reports and their teams, fostering a culture of accountability, innovation, and continuous improvement.
Establish training and certification pathways for team members to support evolving technology needs.
Manage vendor relationships, service contracts, and licensing agreements related to systems and database solutions.
Oversee third-party IT projects and ensure adherence to budget, scope, and timeline.
Oversee comprehensive documentation of systems and database architectures, SOPs, and disaster recovery procedures.
Provide executive-level performance, capacity, security, and risk reports, including trend analysis and improvement plans.
Establish and oversee capacity planning and scalability roadmaps for systems and databases, ensuring readiness for hospital growth and new facilities.
Lead the evaluation and adoption of cloud and hybrid infrastructure strategies, balancing performance, cost, and compliance.
Embed security-by-design principles into all system and database architecture decisions in coordination with the Cybersecurity team.
Define and monitor KPIs for uptime, incident response, change success rate, and performance improvements, and report regularly to the executive board.
Ensure systems and databases comply with the Personal Data Protection Law (PDPL) in addition to MOH, CBAHI, JCI, NCA, and SFDA requirements.
Oversee lifecycle management, including technology refresh and end-of-life decommissioning plans.
Key Contacts
Key Internal Stakeholders Key External Stakeholders
IT staff.
All staff.
CBAHI / JCI Accreditation Bodies
External Consultants and Healthcare
Solution Providers
Job Qualifications and Requirements Knowledge and Experience
10+ years of progressive IT experience, with at least 5 years in leadership of systems and database teams, preferably in healthcare settings.
Strong knowledge of hospital IT environments including HIS/EMR, PACS, ERP systems, and supporting infrastructure.
Proven experience in managing complex server and database environments with high availability and security requirements.
Education and Certifications:
Master’s / Bachelor’s degree Information Technology, Computer Science, or related field.
Skills:
Excellent administrative and organizational skills.
Good communication skills in Arabic and English (verbal and written).
Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to prepare clear reports, meeting minutes, and maintain accurate records.
Time management skills with attention to detail and accuracy.
Basic knowledge of IT service workflows and healthcare IT systems is desirable.
Ability to manage confidential information professionally.
Demonstrated ability to manage large-scale IT modernization programs and cross-functional technology teams.
Strong vendor negotiation skills, including the ability to enforce SLA compliance and manage escalations
Job Title System Admin Specialist
Department Information Technology Level
Reporting to IT Infrastructure and System Admin
Job Purpose:Responsible for maintaining the hospital’s IT infrastructure, focusing on the reliability, availability, security, and performance of server environments, storage systems, virtualization platforms, and system services. The role ensures critical healthcare applications and IT services operate efficiently
while adhering to healthcare regulations and industry best practices. Roles and Responsibilities
Key Accountabilities Areas Key Activities
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Administer, monitor, and maintain Windows and/or Linux server environments, ensuring optimal system performance.
Administer SAN/NAS storage systems, performing regular health checks, maintenance, and capacity planning.
Ensure backup systems are configured, tested, and meet recovery objectives (RTO/RPO).
Participate in disaster recovery planning and testing exercises to safeguard critical hospital data and services.
Implement server and system security controls, patch management, and hardening standards in alignment with NCA cybersecurity frameworks.
Regularly audit system access, perform log reviews, and maintain documentation for compliance purposes.
Provide expert-level troubleshooting for server and infrastructure- related incidents.
Investigate root causes of recurring issues and propose permanent solutions to improve infrastructure reliability.
Maintain up-to-date documentation of system configurations, standard operating procedures (SOPs), and infrastructure diagrams.
Recommend and implement improvements to optimize system performance, reduce downtime, and enhance IT operational efficiency.
Key Contacts
Key Internal Stakeholders Key External Stakeholders
IT Helpdesk, Infrastructure, and Applications Teams
Cybersecurity and Compliance Teams
Ministry of Health (MOH) – for regulatory compliance and national e-health platform integrations
CBAHI / JCI Accreditation Bodies
IT Vendors, Software Providers, and System Integrators
External Consultants and Healthcare Solution Providers
Job Qualifications and Requirements
Knowledge and Experience
3–5 years of experience in systems administration roles, preferably in healthcare environments.
Advanced knowledge of hospital IT infrastructure components (servers, storage, and virtualization).
Practical experience with Microsoft technologies (Windows Server, Active Directory, Group Policies), Linux OS, and backup solutions.
Working knowledge of healthcare IT systems (EMR, HIS) is preferred.
Familiarity with regulatory standards such as MOH, CBAHI, JCI, NCA, and SFDA.
Education and Certifications:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Skills:
Advanced troubleshooting and root cause analysis skills
Proficiency in server infrastructure, virtualization, and storage management
Strong documentation and reporting capabilities
Awareness of cybersecurity best practices and data protection policies
Ability to work under pressure and manage incidents in healthcare environments
Good communication skills in Arabic and English
IT certifications preferred (MCSE, RHCE, VMware VCP, ITIL Foundation)
Job Title: Senior System Admin Specialist
Department: Information Technology Level
Reporting to: IT Infrastructure and System Admin
Job Purpose: Rresponsible for managing and maintaining the hospital’s IT infrastructure, focusing on the reliability,availability, security, and performance of server environments, storage systems, virtualization platforms, and system services. The role ensures critical healthcare applications and IT services operate
efficiently while adhering to healthcare regulations and industry best practices.
Roles and Responsibilities Key Accountabilities Areas Key Activities
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Administer, monitor, and maintain Windows and/or Linux server environments, ensuring optimal system performance.
Manage Active Directory, group policies, domain services, and system access controls.
Oversee file services, print services, and hospital-specific application server environments.
Manage virtualization platforms (e.g., VMware, Hyper-V), ensuring effective resource utilization and system scalability.
Administer SAN/NAS storage systems, performing regular health checks, maintenance, and capacity planning.
Ensure backup systems are configured, tested, and meet recovery objectives (RTO/RPO).
Participate in disaster recovery planning and testing exercises to safeguard critical hospital data and services.
Implement server and system security controls, patch management, and hardening standards in alignment with NCA cybersecurity frameworks.
Regularly audit system access, perform log reviews, and maintain documentation for compliance purposes.
Provide expert-level troubleshooting for server and infrastructure- related incidents.
Investigate root causes of recurring issues and propose permanent solutions to improve infrastructure reliability.
Maintain up-to-date documentation of system configurations, standard operating procedures (SOPs), and infrastructure diagrams.
Recommend and implement improvements to optimize system performance, reduce downtime, and enhance IT operational efficiency.
Project leadership responsibilities in infrastructure upgrades
Key Contacts
Key Internal Stakeholders Key External Stakeholders
IT Helpdesk, Infrastructure, and Applications Teams
Cybersecurity and Compliance Teams
Ministry of Health (MOH) – for regulatory compliance and national e-health platform integrations
CBAHI / JCI Accreditation Bodies
IT Vendors, Software Providers, and System Integrators
External Consultants and Healthcare Solution Providers
Job Qualifications and Requirements
Knowledge and Experience
5–7 years of experience in systems administration roles, preferably in healthcare environments.
Advanced knowledge of hospital IT infrastructure components (servers, storage, and virtualization).
Practical experience with Microsoft technologies (Windows Server, Active Directory, Group Policies), Linux OS, and backup solutions.
Working knowledge of healthcare IT systems (EMR, HIS) is preferred.
Familiarity with regulatory standards such as MOH, CBAHI, JCI, NCA, and SFDA.
Education and Certifications:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Skills:
Advanced troubleshooting and root cause analysis skills
Proficiency in server infrastructure, virtualization, and storage management
Strong documentation and reporting capabilities
Awareness of cybersecurity best practices and data protection policies
Ability to work under pressure and manage incidents in healthcare environments
Good communication skills in Arabic and English
IT certifications preferred (MCSE, RHCE, VMware VCP, ITIL Foundation)
Job Title: IT Operation Services Manager
Department: Information Technology Level
Reporting to: Head of IT Infrastructure and Operations
Job Purpose:Responsible for leading and managing all IT operational services in the hospital, including helpdesk, end-user support, application availability, system monitoring, and service delivery processes. The role ensures continuous IT services to clinical and administrative areas with a focus on operational
excellence, service reliability, user satisfaction, and regulatory compliance. Roles and Responsibilities.
Key Accountabilities Areas Key Activities
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and
productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.
Implement IT quality assurance frameworks, policies, and procedures across all IT services.
Oversee day-to-day IT operations ensuring 24/7 service availability across hospital departments.
Ensure the smooth operation of IT services including helpdesk, desktop support, systems monitoring, and issue escalation processes.
Manage the IT Service Desk ensuring SLA compliance and high end- user satisfaction.
Implement and maintain IT Service Management (ITSM) frameworks, using ITIL best practices for incident, request, change, and problem management.
Monitor performance against KPIs (e.g., uptime, response times, ticket resolution, SLA compliance %, operational downtime hours, and user satisfaction rating) and initiate corrective actions when required.
Conduct regular service reviews and continuous service improvement initiatives.
Oversee systems monitoring processes to proactively identify and resolve infrastructure and application issues.
Supervise preventive maintenance activities, including patch management, system backups, and updates.
Coordinate scheduled downtimes and maintenance windows with minimal impact on hospital operations.
Ensure IT operational processes meet healthcare regulatory requirements (MOH, CBAHI, JCI, SFDA) and maintain audit-ready documentation.
Contribute to IT readiness for internal and external audits, regulatory reviews, and hospital accreditation surveys.
Implement controls and documentation in line with cybersecurity regulations from NCA.
Manage relationships with IT service vendors, hardware and software providers, and outsourced support contractors.
Monitor vendor performance against contractual obligations and SLAs.
Evaluate and recommend technology services or solutions that enhance operational efficiency.
Lead, supervise, and develop IT operational staff including service desk agents, support engineers, and system operators.
Conduct training programs to upskill IT operational teams in healthcare technology support.
Foster a customer service-focused culture across the IT team.
Responsibility for continuous service improvement initiatives.
Key Contacts
Key Internal Stakeholders Key External Stakeholders
Head of IT Infrastructure
IT Applications and Cybersecurity Teams
Clinical Informatics and Health Information Management (HIM)
Quality and Patient Safety Department
Clinical, Nursing, and Administrative Leadership
Finance and Procurement Departments
Ministry of Health (MOH) – for regulatory compliance and national e-health platform integrations
CBAHI / JCI Accreditation Bodies
Saudi Food and Drug Authority (SFDA) – for healthcare software compliance where applicable
IT Vendors, Software Providers, and System Integrators
External Consultants and Healthcare Solution Providers
Job Qualifications and Requirements
Knowledge and Experience
8+ years of IT experience with at least 3+ years of direct experience preferably in healthcare.
Hands-on experience with cloud security, networking, storage, and system monitoring tools.
Solid understanding of healthcare IT systems (HIS, EMR, ERP), infrastructure, and clinical workflows.
Familiarity with MOH, CBAHI, JCI, SFDA, and NCA business continuity and risk compliance frameworks.
Experience in developing and testing IT continuity strategies and recovery procedures.
Education and Certifications: Bachelor’s degree in Information Technology, Computer Science or related field.
Skills:
Excellent communication and stakeholder management skills (Arabic and English)
Project management skills (PMP, Agile, or Scrum certification is a plus)
Ability to work under pressure in a healthcare environment with high availability demands
ITSM leadership, SLA monitoring, and service improvement
Job Title: Senior IT Asset Officer
Department: Information Technology Level
Reporting to: Head of Infrastructure and Operations
Job Purpose: Overseeing the lifecycle management of IT assets within the hospital, including procurement tracking, inventory control, allocation, maintenance records, and disposal. The role ensures that IT assets are properly accounted for, effectively utilized, and compliant with hospital policies and healthcare
regulatory frameworks.
Roles and Responsibilities Key Accountabilities Areas Key Activities
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes,procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and
productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Maintain end-to-end records of IT assets (hardware and software)including acquisition, assignment, transfers, maintenance, and
decommissioning.
Monitor asset health and coordinate proactive replacement or upgrades based on lifecycle status and hospital operational needs.
Maintain proper asset tagging and tracking throughout the hospital departments.
Coordinate with procurement and supply chain departments regarding IT asset purchases and deliveries.
Verify asset deliveries against purchase orders and maintain accurate inventory updates.
Manage storage of spare IT assets and ensure optimal inventory levels.
Perform periodic physical inventory audits of IT assets across hospital units.
Ensure alignment of asset records with financial and accounting systems where applicable.
Support MOH, CBAHI, and JCI audits by providing required asset documentation and reports.
Assign IT assets to hospital staff based on approved requests and maintain assignment records.
Process asset transfer requests between departments, ensuring proper documentation and system updates.
Collaborate with IT support teams to validate asset functionality prior to issuance.
Generate regular reports on asset utilization, inventory status, warranty expirations, and replacement schedules.
Maintain documentation of asset policies, asset transfer forms, and disposal records in line with hospital procedures.
Provide recommendations for asset procurement planning and budget forecasting.
Key Contacts
Key Internal Stakeholders Key External Stakeholders
IT Service Desk, Infrastructure, and Applications Teams
Clinical Informatics and Health Information Management (HIM)
Clinical and Nursing Staff
Administrative Staff (HR, Finance, Supply Chain)
Quality & Patient Safety Department
Cybersecurity Team
Ministry of Health (MOH) – for regulatory compliance and national e-health platform integrations
CBAHI / JCI Accreditation Bodies
IT Vendors, Software Providers, and System Integrators
External Consultants and Healthcare Solution Providers
Job Qualifications and Requirements
Knowledge and Experience
4–6 years of experience in IT asset or inventory management, preferably in a healthcare setting.
Experience with asset management systems and IT service management (ITSM) platforms.
Familiarity with MOH, CBAHI, and JCI regulatory requirements relating to IT assets.
Working knowledge of hospital IT environments (EMR, HIS, medical IT devices
Education and Certifications:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Skills:
Strong organizational and asset tracking skills
Proficiency in asset management software and Excel reporting
Attention to detail and commitment to data accuracy
Good communication skills in Arabic and English
Ability to work collaboratively with IT, procurement, and administrative teams
Understanding of IT lifecycle management and hospital operational needs
Basic knowledge of cybersecurity principles in relation to asset management
Job Title: Senior Backend Developer (Java)
Job Title: IT Applications Support Specialist
Department: Information Technology Level
Reporting to: IT Applications Support Manager
Job Purpose: Responsible for providing day-to-day support for hospital applications, ensuring proper functionality, resolving user incidents, and supporting system upgrades. The role ensures operational continuity of clinical and administrative applications, contributing to efficient hospital workflows and compliance
with Saudi healthcare regulations and accreditation standards.
Roles and Responsibilities Key Accountabilities Areas Key Activities
Organizational Accountabilities:
• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation requirements.
Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.
Implement IT quality assurance frameworks, policies, and procedures across all IT services.
Provide first- and second-line support for hospital applications such as EMR, HIS, LIS, RIS, ERP, and patient portals.
Troubleshoot and resolve routine application incidents in coordination with IT support teams.
Log, monitor, and update service requests and incidents using an ITSM (IT Service Management) tool.
Assist hospital staff (clinical and administrative) in system usage and application-related queries.
Participate in user training sessions and provide hands-on support during go-live periods and new releases.
Create and maintain basic user guides and support documentation.
Monitor system status and escalate unresolved complex issues to senior specialists or external vendors.
Conduct initial diagnostics and document detailed issue descriptions for escalation purposes.
Assist in regular health checks and testing of hospital applications after upgrades or patches.
Participate in user acceptance testing (UAT) during software updates or new module deployments.
Report bugs and anomalies encountered during testing to senior staff or developers.
Help validate system changes in testing and production environments.
Maintain accurate documentation of resolved issues, troubleshooting procedures, and user feedback.
Assist in generating basic reports related to application performance and support KPIs.
Key Contacts
Key Internal Stakeholders Key External Stakeholders
IT Applications Support and Development Teams
Clinical Informatics and Health Information Management (HIM)
Clinical Users (Doctors, Nurses, Allied Health Professionals)
Administrative Users (Finance, HR, Supply Chain)
Cybersecurity Teams
Ministry of Health (MOH) – for regulatory compliance and national e-health platform integrations
CBAHI / JCI Accreditation Bodies
IT Vendors, Software Providers, and System Integrators
External Consultants and Healthcare Solution Providers
Job Qualifications and Requirements
Knowledge and Experience
2–4 years of experience in IT applications support, preferably within a hospital or healthcare setting.
Basic understanding of hospital operations, clinical workflows, and healthcare information systems (HIS, EMR, ERP).
Familiarity with MOH, CBAHI, and JCI standards applicable to IT services.
Exposure to IT Service Management systems is preferred.
Education and Certifications: Bachelor’s degree in Computer Science, Information Technology.
Skills:
Strong technical troubleshooting and problem-solving skills
Proficient in supporting healthcare IT systems (EMR, HIS, ERP)
Good understanding of healthcare workflows and clinical applications
Effective communication skills in Arabic and English (written and verbal)
Ability to manage multiple issues simultaneously and prioritize based on impact
Strong documentation and reporting abilities
Team collaboration with the ability to mentor junior staff
APPLY NOW : CVs must be forwarded to via Linkedln or Email to hrmgr.goodmans@gmail.com
Help Line: +91-9820085554 / www.goodmansinternational.com
